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Please use this identifier to cite or link to this item: http://hdl.handle.net/10265/335

Title: Customer satisfaction within education – the application of an integrated curriculum design method
Authors: Davies, Christopher Mark
Keywords: education
curriculum planning
engineering study and teaching
Issue Date: 2009
Publisher: University of Glamorgan
Citation: Davies, C. M. (2009) 'Customer satisfaction within education – the application of an integrated curriculum design method'. Unpublished PhD thesis. University of Glamorgan.
Abstract: The post-16 stage of education is critical in securing and developing people entering engineering professions and related occupations. Engineering employers and employees alike have however highlighted problems regarding poorly designed curricula failing to prepare employees for industrial and commercial roles. The premise of this thesis is that the issue confronting education is one of quality management. Curriculum designers must know how to anticipate and understand customer requirements and practically translate these requirements into a deliverable curriculum package. The aim of this research is to realise the synergy of curriculum design and TQM by developing a theoretical integrated curriculum design method. Synergies between TQM and traditional curriculum design methods are investigated and an integrated curriculum design method based on the use of PDCA and incorporating a two-phase modified use of QFD is hypothesised and justified. Subsequently, application of the curriculum design method is completed in relation to a number of selected engineering companies within the South Wales region and an appropriate curriculum proposal, for the provision of engineering education within the 16-18 year age group is produced. The proposal has been constructed with characteristics complementary to the competencies required by these companies and incorporates the most suitable teaching, learning and assessment methods to maximise the development of the students. This is valuable information for those concerned.
URI: http://hdl.handle.net/10265/335
Appears in Collections:PhD theses from the University of Glamorgan

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