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|Title: ||An assessment of the effectiveness of Quality Assurance Systems in the construction industry|
|Authors: ||Al-Nakeeb, Ahmed A. R.|
|Issue Date: ||8-Mar-2016|
|Abstract: ||More than two decadesh avep asseds incet he introductiono f Quality Assurance
Systems in the form of BS 5750 / ISO 9000 yet the effectiveness of these systems
are still a matter of controversy and debate.
Although the implementationo f Quality AssuranceS ystemsin the construction
industry has been slow to emerge, most large construction organisations are
currently implementing such systems.
Much has been written about the advantages and disadvantages of Quality
Assurance Systems but unfortunately without any direct reference to any hard
data. Most of the reported advantages and disadvantages are based purely on
perceptionsa ndv iews of individualsi nvolved.
The British Standards Institution (BSI) acts as a collaborating establishment for
this research. This is the first research that attempts to assess the effectiveness of
Quality Assurance Systems, in the construction industry.
Basedo n datac ollectedf rom literature,c onstructionc ompaniesa nde xpertsi n the
field of Quality Management, the research provides a better understanding of the
objectivity of available data regarding the effectiveness of QA Systems and
examinesth e possibilityo f fordingr eliablem easures.
This thesis shows that no construction company has managed to assess the
effectiveness of its Quality Assurance Systems in an objective manner. Regarding
measureso f the effectivenesso f QA Systems,m ost expertsb elievedt hat such
measures are very important because an organisation must justify the existence of
such systems, which are considered as overheads. However, all experts declared
that they are not aware of any construction company that has managed to assess
the effectiveness of its ISO 9000 in any reliable manner.
This research is of a particular value to construction companies who are
considering implementing an ISO 9000 as well as those companies that are
already implementing such systems.|
|Appears in Collections:||PhD theses|
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